Frequently Asked Questions

 

At Major & Minor we want to make hiring items for your wedding, party or special event simple!

We have created a system where you can easily request a quote online and then we will liaise with you about your needs for your special day.

We’ve written these FAQs to help you understand how the process works. We’ve answered the most common questions, from making a quote, delivery options and payment terms.

For the best possible hiring experience, we recommend you read through these questions carefully before making your quote request online.

 
How does the Major and Minor hiring process work?
Browse our selection of hire items and then make your choice of the items you want by adding them to your Quote List. When you are finished, or you want to review your quote request and adjust quantities, click on the shopping cart icon in the menu. Once you are happy with your quote request, let us know all the details for your desired booking on the Quote Request page. Once submitted, we will then come back to you with availability and will liaise with you directly from that point onwards.
What is your hire period?
Our hire period for items is 1-3 days. During the time of hire you take full responsibility for all hire goods. This hire period includes “from pick up/delivery” to “drop off/collection”. A late return penalty fee of 10% of items hire price for the first day late, and will increase to 30% of items hire price for each day after, until the goods are returned.
What are the delivery and collection details?
Delivery and collection costs will vary dependent on items size, location and number of items hired. Picking up of smaller items incurs no charge, however larger items are delivery only items to reduce damage. These larger items have a delivery cost that will be quoted on an individual basis. Any items delivered outside of the Wanaka area will incur an additional delivery cost for the customer. Again this cost is dependent on time, distance of delivery and size of items. All items will be checked against booking form on drop off/collection to ensure all items are present and undamaged.
Do I need to pay a deposit?
Yes, we require a 30% non-refundable deposit to secure your booking. Another 30% deposit is due 2 months prior to hire and then the end balance is due 7 days prior to hire date.
Do I need to pay a bond?
Yes, a bond of 10% of the total hire cost is required and needs to be paid 7 days prior to hire. The bond is refunded once all hire items have been returned and checked for damage. You are responsible for all hire items during the period of hire and this includes any damage, breakage or loss. Any items damaged will be paid for from the bond. If damages, breakages or loss are greater than the bond, the hirer will be responsible for paying the full replacement value. Any items that require replacement will also include any shipping or postage costs.
What is your cancellation policy?
We ask that you please advise us of all cancellations as soon as you can. The initial 30% deposit is non-refundable.
Is there a minimum notice period you require for a booking?
No, we are happy to take last minute bookings. If it is a last-minute booking we do require the balance to be paid up front before the hire date.