Terms and Conditions of Hire
By paying for and hiring from Major and Minor Limited, you are agreeing to our Terms and Conditions below.
From April 1st 2022 all prices are advertised on our website and are exclusive of GST. All hire items remain the property of Major and Minor Limited.
Our hire period for items is 1 day or 24 hours. There is no refund for returning items early and during the time of hire you take full responsibility for all hire goods. This hire period includes “from pick up/delivery” to “drop off/collection”.
A late return penalty fee of 10% of items hire price for up to one day late, and will increase to 30% of items hire price for each day after, until the goods are returned.
If hire items are not returned in time and this results in the items being unavailable for another booking, the penalty will be the full hire cost of the item/s. These costs will be taken from either the hire bond or directly from the customer. A payment for this penalty is due within 5 days from when the penalty occurs. We therefore take no responsibility for any liability arising if, due to circumstances beyond our control, booked items are unavailable. We will do our best to provide an alternative similar item where possible and otherwise provide a full refund on the cost of the unavailable item.
Delivery and Collection
Delivery and collection costs will vary depending on item size, location and number of items hired. Picking up of smaller items incurs no charge, however it is essential to book in a time slot and if this time is missed - there will be a late fee charge of $30 per hour. Larger items are delivery only items to reduce damage. These larger items have a delivery cost that will be quoted on an individual basis.
Any items delivered outside of the Wanaka area will incur an additional delivery cost for the customer. Again this cost is dependent on time, distance of delivery and size of items.
All items will be checked by a Major and Minor team member against the booking form on drop off/collection to ensure all items are present and undamaged.
We require a 30% non-refundable deposit to secure your booking. The end balance is due no later than 7 days prior to hire date. All final payments are non-refundable. In the event of a Covid-19 level change or border closure, the booking and deposit will be shifted at no extra cost. If the event is cancelled for any reason, Covid-19 included, the deposit is kept to cover admin time and loss of income.
Payments can be made only by bank deposit. Note: If you are paying from an overseas bank account you will need to ensure you pay the extra fee for international bank transfers. If this is not paid, any fees incurred by Major and Minor Limited will be taken from the bond to cover this.
Bonds start at $50.00 and increase based on the total replacement value of the goods hired and are then held during the hire period. The bond is refunded once all hire items have been returned and checked by Major and Minor for damage. You are responsible for all hire items during the period of hire and this includes any damage, breakage or loss. Any items damaged or soiled will be paid for from the bond. If damages, soiling, breakages or loss are greater than the bond, the hirer will be responsible for paying the full replacement value. Any items that require replacement will also include any shipping or postage costs.
Refunds of bonds into international bank accounts will incur a bank fee and this fee will be taken from the bond. We are happy to provide a cash refund of the bond and please let us know in advance if you prefer this option.
Condition of Goods
We check and inspect all goods before they are hired and again on return. Please return your goods in the state you found them in and with all the packaging.
We accept no responsibility if a customer considers that an item does not match the image and description on the website. All items must be used in the manner they are designed for and we accept no liability for any injury that may arise in connection with use of the hired items.
Gold Cutlery: these come in their own containers, if you could rinse them and return them in their original packaging. Please do not scrub or soak these as this can affect the matte coating
Crystal glassware: these will be washed by us but if you could rinse them and return them in their original packaging.
Please advise us of all cancellations as soon as you can.
The 30% deposit is non-refundable.
Terms and conditions are subject to change at any time.